Privacy Policy

1. Information We Collect

We collect only the information needed to provide our Services:

• Account and purchase information — your name, email address, and purchase history when you buy a product or subscription. Payments are processed by Whop or Stripe; we never see or store your full payment card details.
• Community information — your Discord username and activity when you join our communities.
• Usage information — anonymous analytics about how visitors use our website (pages visited, device type, general location), collected through Vercel Analytics.
• Information you send us — anything you include in emails, support tickets, or messages to our team.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our products and Services.
• Manage your subscription, account access, and community membership.
• Respond to support requests and pre-purchase questions.
• Send service-related updates about your purchase or membership.
• Detect and prevent fraud, abuse, or violations of our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We share it only with:

• Payment processors (Whop, Stripe) to process purchases and subscriptions.
• Platform providers (Discord, Vercel) that host our communities and website.
• Law enforcement or regulators when required by applicable law.

4. Cookies and Analytics

• Our website uses cookies and similar technologies for basic site functionality and anonymous analytics. You can disable cookies in your browser settings; the site will still function.
• Third-party services we use (such as Whop and Discord) have their own privacy policies governing the data they collect.

5. Data Retention and Security

• We retain your information only as long as needed to provide the Services, comply with legal obligations, and resolve disputes.
• We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
• We operate from Canada, and your information may be stored and processed in Canada, the United States, or other countries where our service providers operate. Wherever it is processed, we protect it as described in this policy.

6. Your Rights

• Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to certain processing. This includes rights under Canada's PIPEDA, the EU and UK GDPR, and the California Consumer Privacy Act (CCPA/CPRA).
• California residents: we do not sell or share your personal information as those terms are defined under the CCPA/CPRA, and we do not use or disclose sensitive personal information beyond what is needed to provide the Services.
• To exercise any of these rights, email support@juicedbets.com and we will respond within a reasonable timeframe.

7. Age Requirement

• Our Services are intended for adults. You must be at least 18 years old (or the legal age for sports betting in your jurisdiction) to use them. We do not knowingly collect information from anyone under 18.

8. Changes to This Policy

• We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our Services constitutes acceptance of any updates.

9. Contact

• For questions about this policy or your data, contact support@juicedbets.com or open a support ticket in the public Discord help section.